Can I pay with a money order or a personal check?
Yes we accept MO's and checks. When sending your payment make sure to include order number, email address, telephone number and your shipping address along with your payment.
Can I pay with and International money order or personal check from a Bank outside of US?
No we do not accept international money orders or checks. Please use our checkout process and use any major credit card to pay for your purchase.
Which address do I send the payment to?
Please contact us at firstname.lastname@example.org to make payment arrangements.
Is it safe to pay with my credit card?
We ensure your Credit Card information is 100% safe and secure. All transactions are secured over 128 bit SSL encryption.
Is shipping really free?
Yes all orders within the United States are shipped for free via UPS Ground service. (Hawaii and Alaska are excluded)
How much is shipping if I live in Hawaii, Alaska or outside US?
Shipping to Hawaii and Alaska is $25 for UPS Second day air. International shipping is $35 for 2-3 day air delivery via UPS Expedited service anywhere in the world. (Customs duties may apply). We reserve the right to reject any sale in suspicion of fraudulent activity.
Do you Combine shipping? How much extra is each item?
All items are shipped free of charge within US. Hawaii, Alaska and overseas please add $15 for each additional pair.
How do I get a tracking number for my purchase?
After you have submitted your order we will process and send you an email with a confirmation. Once shipped you will receive tracking information in your email If you have never received an email with your tracking number please contact us with your order number and your full name for tracking purposes. We will gladly inform you of your tracking number or the status of your order. Please email iloveglasses.com for order status and tracking inquiries.
I live in NY/NJ can I pick up my item?
No, due to high number of requests we are unable to have a pick up service.
Do you ship to PO Box?
Yes we ship to PO Box.
Can you ship my item to a different address?
For security reason we will only be able to ship your item to address registered with your credit card.
How do I contact you?
We answer most questions within 24 hours so feel free to email us at email@example.com if you feel that your question will be best answered by phone please call us at TOLL FREE 800-399-9579 M-F 9AM-5PM.
What is your return policy?
Buyer is responsible for return shipping. If an item is defective please return it to us and we will exchange within 15 days from shipping date. If a pair is returned for a refund a 20% restocking fee will be applied NO EXCEPTIONS! If an item doesn't fit and you would like to exchange please return it to us (buyer has to pay shipping both ways.) All other returns will result in 20% restocking fee and shipping fees are not refundable, if you took advantage of free shipping we will also deduct $10 for shipping. ALL ORDER CANCELLATIONS ARE ALSO SUBJECT TO A 20% RESTOCKING FEE. (Unless the item you ordered is on back order.)
Do you sell wholesale?
Yes, we have a large number of clients who buy wholesale. We supply numerous stores and websites with the latest fashions. If you are interested in our products please email the items and quantity you are interested in, we will respond with a price quote.
I still haven't received my item where is it?
If you feel that it has been substantially long since you paid and have not received your purchase please email us your order number and your full name so that we can track the package. Please keep in mind that orders to the West Coast can take a little longer to arrive and also keep in mind Holidays. We always try to get your packages out as soon as possible. Please note that items which are back ordered can take up to 2 weeks to ship. If you purchase is a back ordered item please be patient.
What if I forget my order number?
Your order number should be emailed to you within 24 hours of your purchase. If you erase this email and forget your order number please email us at iloveglasses.com with your full name, email address and shipping address.