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Can I pay with a money order or a personal check?
Yes we accept MO's and checks. When sending your payment make sure to include order number, email address,
telephone number and your shipping address along with your payment.
Can I pay with and International money order or personal check from a Bank ourside of US?
No we do not accept international money orders or checks. Please use our checkout process and use any major credit
card to pay for your purchase.
Which address do I send the payment to?
Please contact us at iloveglasses.com to make payment arrangements.
Is it safe to pay with my credit card?
We ensure your Credit Card information is 100% safe and secure. All
transactions are secured over 128 bit SSL encryption.
Is shipping really free?
Yes all orders within the United States are shipped for free via UPS
Ground service. (Hawaii and Alaska are excluded)
How much is shipping if I live in Hawaii, Alaska or outside US?
Shipping
to Hawaii and Alaska is $25 for UPS Second day air. International
shipping is $35 for 2-3 day air delivery via UPS Expedited service
anywhere in the world. (Customs duties may apply). We reserve the right
to reject any sale in suspicion of fraudulent activity.
Do you Combine shipping? How much extra is each item?
All items are shipped free of charge within US. Hawaii, Alaska and overseas please add $15 for each additional pair.
How do I get a tracking number for my purchase?
After
you have submitted your order we will process and send you an email
with a confirmation. Once shipped you will receive tracking information
in your email If you have never received an email with your tracking
number please contact us with your order number and your full name for
tracking purposes. We will gladly inform you of your tracking number or
the status of your order. Please email iloveglasses.com for order status and tracking inquiries.
I live in NY/NJ can I pick up my item?
No, due to high number of requests we are unable to have a pick up service.
Do you ship to PO Box?
Yes we ship to PO Box.
Can you ship my item to a different address?
For security reason we will only be able to ship your item to address registered with your credit card.
How do I contact you?
We answer most questions within 24 hours so feel free to email us at iloveglasses.com if you feel that your question will be best
answered by phone please call us at TOLL FREE 1-718-737-2800 M-F
9AM-5PM.
What is your return policy?
Buyer
is responsible for return shipping. If an item is defective please
return it to us and we will exchange within 15 days from shipping date.
If a pair is returned for a refund a 20% restocking fee will be applied
NO EXCEPTIONS! If an item doesn't fit and you would like to exchange
please return it to us (buyer has to pay shipping both ways.) All other
returns will result in 20% restocking fee and shipping fees are not
refundable, if you took advantage of free shipping we will also deduct
$10 for shipping. ALL ORDER CANCELLATIONS ARE ALSO SUBJECT TO A 20%
RESTOCKING FEE. (Unless the item you ordered is on back order.)
Do you sell wholesale?
Yes,
we have a large number of clients who buy wholesale. We supply numerous
stores and websites with the latest fashions. If you are interested in
our products please email the items and quantity you are interested in,
we will respond with a price quote.
I still haven't received my item where is it?
If
you feel that it has been substantially long since you paid and have
not received your purchase please email us your order number and your
full name so that we can track the package. Please keep in mind that
orders to the West Coast can take a little longer to arrive and also
keep in mind Holidays. We always try to get your packages out as soon
as possible. Please note that items which are back ordered can take up
to 2 weeks to ship. If you purchase is a back ordered item please be
patient.
What if I forget my order number?
Your order number should be emailed to you within 24 hours of your
purchase. If you erase this email and forget your order number please
email us at iloveglasses.com with your full name, email address and
shipping address.
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